Privacy Policy

1. Introduction

AkoBalance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website contact form
• Subscribe to our newsletter or communications
• Book a consultation
• Communicate with us via email or phone

This information may include your name, email address, phone number, and any other information you choose to provide.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• Browser type and version
• Operating system
• IP address
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide information about our services
• Schedule and manage consultations
• Send you educational materials and updates (with your consent)
• Improve our website and services
• Analyse website usage and trends
• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device.

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

For more information about our use of cookies, please see our Cookie Policy.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating our website or conducting our business (e.g., email service providers, website hosting).
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Under UK data protection law, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request a copy of your information in a structured, commonly used format.
• Right to Object: You can object to our processing of your information in certain circumstances.

To exercise any of these rights, please contact us using the details provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the United Kingdom. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

AkoBalance
42 George Street
Oxford OX1 2BJ
United Kingdom
Email: [email protected]
Phone: +44 1865 739 481